Name of Document: NQAS Interaction-wise Checklist of HWC-SCs

Purpose: To evaluate the skills and knowledge of all staff (including Community/Beneficiaries and ASHAs) at Health and Wellness Center-Sub Centers (HWC-SCs), an NQAS (National Quality Assurance Standards) assessment is being conducted. The NQAS checklist is divided into eight interactions, with each interaction focusing on specific quality assurance tasks. This ensures that every staff member is interviewed about their assigned duties. This compiled, interaction-based checklist helps all staff familiarize themselves with the potential questions they may be asked during the assessment.

Links: [All files (ZIP)] | [General Round] | [CHO (HWO)] | [ANM] | [MPW] | [Community/Beneficiaries (JAS members)] | [ASHA] | [Record Review] | [Drugs & Diagnostics]

Suggested NQAS Virtual Assessment Procedures (~5 hours):

1. Opening Meeting (15 mins)
2. General Round (30-45 mins)
3. Interaction with JAS Members (Community/Beneficiaries) - 12 checkpoints (10 mins) - JAS members may leave after interaction.
4. Interaction with ASHAs - 4 checkpoints (10 mins) - ASHAs may not be hold for a whole day.
5. Interaction with ANM/MPW - 30 checkpoints (20-30 mins)
6. Interaction with CHO (HWO) - more than 250 checkpoints (90-120 mins)
7. Drugs & Diagnostics - 28 checkpoints (30 mins)
8. Record Review - about 150 checkpoints (45-60 mins) - The facility may send the photocopies in advance for the Assessors to review prior to the assessment day.
9. Closing Meeting - (15 mins)